ERW is committed to dealing effectively with any concerns or complaints you may have in relation to our service. If you have a complaint about the service that you have received or that you believe that you should have received then please follow the steps outlined below:
In the first instance you should contact the ERW Complaints Officer, Ruth Lee, Operational and Projects Manager.
You can do this:
• In writing - Y Llwyfan, College Road, Carmarthen, Carmarthenshire, SA31 3EQ.
• By telephone - 01267 676840
• By email – firstname.lastname@example.org
• Through the ERW website - www.erw.wales
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